Welcome to FitFemWear’s FAQ section! We’re here to answer all your questions about our premium women’s activewear, shipping, returns, and more. Our goal is to make your shopping experience as smooth as your favorite pair of running leggings!
About Our Products
What types of activewear do you offer?
We specialize in high-performance women’s activewear including:
- Running Leggings
- Women’s Hoodies & Sweatshirts
- Women’s Shorts
- Women’s T-Shirts
- Women’s Tracksuit Bottoms
- Women’s Training Tops
What brands do you carry?
We’re proud to offer premium brands like Under Armour, Puma, and Berghaus – all known for their quality and performance.
How do I choose the right size?
Our premium brands generally run true to size, but we provide detailed sizing guides for each product. We recommend checking these carefully before ordering to ensure the perfect fit for your workouts. When in doubt between sizes, consider sizing up for comfort during movement.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. Our checkout process is secure and your payment information is always protected.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is as important to us as the quality of our activewear.
Can I modify my order after placing it?
We process orders quickly (within 1-2 business days), so changes may not always be possible. Please contact us immediately at [email protected] if you need to modify your order and we’ll do our best to help.
Shipping & Delivery
Where do you ship?
We’re proud to serve active women worldwide! We ship globally, excluding some remote areas in Asia and other locations. If you’re unsure about delivery to your area, please contact us before ordering.
What are my shipping options?
We offer two convenient shipping options:
- Standard Shipping ($12.95): Via DHL or FedEx, typically arrives within 10-15 business days after leaving our warehouse
- Free Shipping (orders over $50): Via EMS, typically arrives within 15-25 business days after processing
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Our tracking system lets you follow your package’s journey and see exactly when your new workout essentials will arrive.
Why is my order taking longer than expected?
While we process orders quickly (1-2 business days) and provide estimated delivery times, occasional delays can happen due to customs, weather, or carrier issues. If your order is significantly delayed, please contact us at [email protected] and we’ll investigate.
Returns & Exchanges
What is your return policy?
We stand by our quality! If any item doesn’t meet your expectations, you may return it within 15 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Please email us at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Account & Customer Service
How do I contact customer service?
Our dedicated customer service team is happy to help! Email us at [email protected] with any questions about delivery times, shipping options, or your order status. We’re committed to making your FitFemWear experience exceptional.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and may give you access to future promotions and faster checkout.
Still have questions? We’re here to help! Contact our friendly customer service team at [email protected] and we’ll get back to you promptly.
Now that your questions are answered, why not explore our collection of performance wear designed to move with you? Your perfect workout outfit is just a few clicks away!