At FitFemWear, we stand behind our premium activewear and want you to be completely satisfied with your purchase of our running leggings, hoodies, training tops, and other performance wear. If you’re not happy with your order, we’re here to help with our straightforward returns process.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of receiving your order. All returns require a Return Authorization (RA) number.

Important Note: For hygiene reasons, we cannot accept returns on women’s shorts and t-shirts that have been tried on without protective underwear or have had tags removed.

How to Return an Item

  1. Request a Return: Email our customer care team at [email protected] with your order number and the items you wish to return. Use our template below to ensure we have all necessary information.
  2. Receive Authorization: We’ll email you a Return Authorization (RA) number and return instructions within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your packing slip.
  4. Ship Your Return: Send your package to:
    FitFemWear Returns
    1677 Heritage Road
    Visalia, US 93291
    We recommend using a trackable shipping service as you’re responsible for the package until it arrives at our facility.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • International returns: Please mark the package as “Returned Goods” to avoid customs charges. We cannot refund original shipping costs or any customs/duties paid.

Exchange Process

For exchanges (size or color changes):

  1. Follow the same return process above, clearly stating you’d like an exchange and specifying the replacement item.
  2. We’ll process your exchange once we receive the original item.
  3. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Refund Information

  • Processing Time: Please allow 3-5 business days for us to process your return once received.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Timing: Credit card refunds typically appear within 5-10 business days after processing, depending on your bank. PayPal refunds are usually instant.
  • Original Shipping: Shipping costs are non-refundable except in cases of our error.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear FitFemWear Customer Care, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) to return: – [Product Name] – [Size/Color] – [Reason for return] For exchanges, I would like: – [New Product Name] – [New Size/Color] Order Date: [MM/DD/YYYY] Shipping Address: [Your Shipping Address] Please provide return instructions and your Return Authorization number at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement or refund.

Final Sale Items

All clearance/sale items marked “Final Sale” cannot be returned or exchanged unless defective.

Questions?

Our customer care team is happy to help with any return questions. Contact us at [email protected] and we’ll respond within 1-2 business days.

Note: This policy applies to all orders shipped globally (excluding Asia and some remote areas) and may be subject to change. Last updated [Insert Date].